Employment Center

Alliance Staffing Job

CCTC Support 2/3

TBD, NC (TBD County)

Posted 01/13/2022


NCAPHA is actively recruting for CCTC Support 2 and Support 3 Staff to be placed throughout NC


Position Summary

The CCTC Support 2/ and Support 3 will be responsible for contacting North Carolinians who have been identified as a close contact to a confirmed COVID-19 case through contact tracing and providing non-clinical vaccine support. CCTC Support 2 may use state-provided platforms to notify all close contacts of their exposure, determine the presence of symptoms, refer for testing is needed, and provide the appropriate quarantine education and guidance, and assist in vaccination clinics or outreach.

Although CCTC Support 2 and Support 3 may primarily support either contact tracing or vaccine support, there may be a need to provide both for certain periods of time.   

Essential Functions

  • Maintain daily contact with regional supervisors or other designated supervisors to receive assignments and make sure the needs of the local health departments are being met.
  • Follow the set protocol for contacting assigned named close contacts to confirmed COVID-19 patients and document all contact attempts and timeframes in a timely manner.
  • Use a scripted template to guide the interview process and assure all required questions are asked, the education given, and interaction is conducted with professionalism and empathy to encourage forthrightness.
  • Explain the importance of adherence to control measures to prevent disease transmission and keep communities healthy and ensure all follow-up questions are answered.
  • Complete data entry for contact notification outcomes into the designated system accurately and in a timely manner.
  • Make or answer vaccine-related telephone calls on-site at the LHD or remote sites.
  • Schedule vaccination appointments as directed by LHDs.
  • Prepare registration packets, patient education forms, other forms supplied by LHDs.
  • Scan or enter forms into LHD or DHHS systems for data entry.
  • Support vaccine clinic logistics:
    1. Collect information from individuals on their COVID-19 symptoms, allergies, medications, and signed consent forms
    2. Assist in site set-up and break-down (tables, chairs) excluding handling of any vaccine materials, cleaning contaminated areas, or waste products
    3. Assist in directing individuals on-site to different stations where they need to go
    4. Assist with distribution of available PPE or other non-medical items offered by the LHD
  • Other activities as mutually agreed by the Parties and within the bounds of the scope of work.
  • Immediately report problems or concerns to the designated supervisor for troubleshooting and assistance.
  • Must be able to provide own transportation to assigned locations.


 ·        Access to a personal computer/laptop for data entry

·        Ability and willingness to go into the field to locate and interview hard-to-reach contacts.

  • High school diploma, or equivalent required
  • Ability to speak, read, and write English
  • Fluency in languages other than English is a PLUS
  • Ability to handle confidential information with discretion and professionalism
  • Preferred North Carolina resident for greater than one year, with familiarity with counties/cities/communities
  • Technology requirements: PC with Windows 10, Antivirus Protection: Windows Defender and Windows Firewall; or Mac with Apple OS X 10.13, Antivirus Protection: Sophos
  • The ability to make calls from your computer
  • Dependable high-speed internet access with the following bandwidth requirements: 8 mega bites per second
  • Maintain a valid driver’s license and a personal vehicle for work use.
  • Maintain valid vehicle insurance on vehicles used for work

Knowledge, Skills, and Abilities

  • Ability to exhibit a professional and positive attitude and a good work ethic
  • Ability to prioritize workload, set and meet deadlines
  • Ability to follow directions given by assigned local health department and regional supervisor to ensure the needs of the program are being met.
  • Exhibit excellent interpersonal skills and ability to interact professionally with culturally diverse populations during a time of crisis and distress
  • Ability to think critically and use good judgment in all decision making
  • Ability to show empathy to distressed individuals

Working Conditions

           The job environment is onsite at a Local Health Department or designated off-site location.

          May require significant travel through the region and North Carolina.

          Routinely there may be some minor physical inconveniences or discomforts in the work setting, including sitting for moderate periods, prolonged standing, lifting, pushing, and repetitive wrist motion.

          Must be able to lift 30 pounds without assistance.

          The job environment can be intense as high volume, repetitive work is an expectation.