Employment Center

Alliance Staffing Job

Health Services Coordinator

Goldsboro, NC (Wayne County)

Posted 07/01/2020

 

NCAPHA IS ACTIVELY RECRUITING FOR A CONTACT HEALTH SERVICES COORDINATOR TO BE PLACED AT THE WAYNE COUNTY HEALTH DEPT. IN GOLDSBORO, NC

 

I.          A.        Primary Purpose of Organizational Unit

                        The Wayne County Department of Health is the County government’s principal agency for protecting the health of all citizens and providing essential public health services,                                                                         especially for those who are least able to help themselves.  The Wayne County Health Department is responsible for managing programs that cover a vast spectrum of activities that impact                                                                           public health outcomes for citizens of all ages and socio-economic backgrounds.

             B.        Primary Purpose of Position

                        The primary purpose of the Health Services Coordinator is to formulate, recruit community stakeholders, organize, and direct the COVID-19 Community Testing and Engagement activities for the Health Department.  This position is to provide a vital health service to the community and to work with the Community Partner contractor(s) to encourage community participation in the project.

             C.        Work Schedule

                        Employee works 40 hours per week which includes:  Monday through Friday from 8:00 a.m. - 5:00 p.m.  (With one hour daily for lunch). May require some work after 5:00 p.m. and on weekends in providing special community projects related to COVID-19.  Work outside the standard 40 hour week will require prior approval in writing by Health Director.  These hours will be flexed within the week so as not to exceed working a total of 40 hours each week. 

                         In the event of an emergency, must be available for call in during and throughout a declared emergency, Public Health event, and /or preparedness exercise as designated by the Health Director or County Manager.

             D.        Change in Responsibilities or Organizational Relationship

II.         A.        Description of Responsibilities and Duties                Method Used (Check One)

                                                                                              Order of Importance ___x____    

                                                                                              Sequential Order ______

                         Place an asterisk (*) next to each essential function.  (See instructions for complete explanation.)  Please note percentage of time for each function.

 No.      %

 *           90%     Project Planning, Community Outreach, and Coordination

1.           This position will be responsible for community outreach and engagement to encourage community participation by local stakeholders and residents into the COVID-19 Community Testing and Engagement Project and other COVID-19 related activities.  Continue to recruit new stakeholders in the whole of Wayne County around COVID-19 response activities. 

2.           This position will formulate, organize, recruit participation, and direct the COVID-19 Community Testing and Engagement Project and coordinate multiple components of COVID-19 response activities.

3.           Designs and implements presentations for public, private and community-based organizations to engage and encourage participation and improve COVID-19 information and education to develop community relations between Wayne County stakeholders and the Wayne County Health Department.  Identifies issues, develops, and implements strategies to obtain community awareness, participation, and support.

4.           Work includes administrative direction and coordination of the activities and work of staff members, key stakeholders, and community volunteers in the various disciplines delegated to provide specialized services in the implementation and effectuation of the COVID-19 Community Testing and Engagement Project.  General administrative supervision is received from the Health Director or their designee.

5.           Makes appropriate studies throughout the community (Wayne County) to ascertain the testing needs and solicits cooperation, recommendations for testing sites and for developing new or improvement of existing services concerning COVID-19.

6.           Identifies community and agency resources for COVID-19 health services, determines the type of service rendered and enlists cooperation and involvement from the community regarding COVID-19 that ensure health and health access for the citizens of Wayne County.

7.           Acquaints the public and community agencies with the aims of the COVID-19 Community Testing and Engagement Project and seeks acceptance and support from any community stakeholders or volunteers who may contribute to its success.

 8.           Makes monthly evaluations of the project, prepares reports of its operation and achievements, and develops guidelines to be used by other health departments in establishing similar projects.

           *           10%     Other

 1.           Work with the Health Director, Program Managers, and Community Partner contractor(s) in planning, updating, and presenting information as it relates to the COVID-119 Community Testing and Engagement Project and other COVID-19 projects as they evolve.  Participate as a team member as needed.

2.           Complete required annual Staff Development training and review all required policies by the end of each fiscal year.

3.           Complete assigned duties related to Bioterrorism and Emergency Preparedness activities.

4.           Attend job-related trainings, in-service programs, workshops and conferences as approved by the Health Director.

5.           Performs other duties as assigned by the Health Director or their designee. 

 II.         B.         Other Position Characteristics

                         1.         Accuracy Required in Work

                                     The employee is required to give accurate information.  In addition, the employee is required to accurately assess health needs of the citizens and appropriately address the needs in order to reduce the incident of health problems or relative behavior.  The employee must be able to disseminate information in an appropriate and timely manner being mindful of the groups or individuals being addressed.

                         2.         Consequence of Error

                                     Errors could result in an overestimate or underestimate of the risk and result in inappropriate treatment, remediation and investigation measures being taken.  Failure to perform the job effectively can result in confusion, inadequate public health response and potentially result in unnecessary morbidity and mortality in the COVID-19 pandemic or other bioterrorism incident. 

                         3.         Instructions Provided to Employee

                                     Work is performed primarily under the direction of the Health Director, although is expected to be able to direct and lead efforts with limited supervision. Major decisions are discussed with the Health Director and Medical Director and may ultimately be discussed through the Senior Management Team in order to achieve desired results.

                                    Regular meetings and briefings are held with the employee to assure strategies are appropriate and that the COVID-19 Community Testing and Engagement Project is in line with the Grant requirements and meeting the needs of the Wayne County citizens and the Health Department.

4.                Guides, Regulations, Policies and Reference Used by Employee

1.      Health Education Guide for Local Health Departments in N.C.

2.      Wayne County Health Education Policies and Procedures Manual

3.      Wayne County Health Department General Administrative and Personnel Policies

4.      Public Health laws and standards

5.      Product Inserts from kits and reagents used in testing

 The rules, policies and procedures of the health department will govern this position on a day-to-day basis.  Adherence to State Contract Agreement guidelines is expected.  Other materials and resources may include, but are not limited to: N. C. Communicable Disease Regulations, medical and technical textbooks and journals, materials received at local and national professional meetings, and workshops; appropriate safety manuals and infection control guidelines; up-to-date web-based materials related to infectious diseases, general medicine, bio-defense or bioterrorism.  This position may consult professionally with physicians, epidemiologist and other scientists at universities, medical schools, veterinary schools, and various federal agencies such as the CDC as necessary.

                         5.         Supervision Received by Employee

                                     The employee is supervised by the Health Director, and is expected to serve as a team member with other COVID-19 managers and the Community Partner contractor(s).  A weekly briefing is given to the Health Director orally or in writing as required by the Health Director and a monthly report is submitted to Health Director.  Employee also meets with supervisor during regular staff meetings and as necessary to discuss progress on projects or specific problems.

                         6.         Variety and Purpose of Personal Contacts

                                     Work directly with the community stakeholders of Wayne County, and other health professionals (internal & external of the Health Department) in conducting COVID-19 community testing, contact tracing, and follow-up services that may include referral to social and community services, and other projects continuously evolving regarding COVID-19, etc.

                                     Direct contact with the general public in providing COVID-19 testing, risk reduction education in regards to Wellness and COVID-19.

           7.      Physical Effort

                         This position will require an individual that is able to effectively present to community     stakeholders to get participation and buy-in for the COVID-19 Community Testing and Engagement Project and other COVID-19 related projects as they may evolve.  Employee must be able to drive as this job requires traveling to various organizations to provide COVID-19 services and programs.  This employee may also be required to transport audiovisual equipment (as needed) when presenting informational and project details to promote community involvement from stakeholders of Wayne County and promoting projects to enhance participation from the general population and at risk citizens of Wayne County.

                               Physical ability required to oversee and participate in setting up testing sites, exhibits and  displays; to include lifting equipment and heavy boxes at times.

             8.         Work Environment and Condition

                         Employee works with various community groups such as churches, civic organizations, prison system, industry, & sites set up in various locations in the communities of Wayne County, etc.  Thus, this job encounters a variety of work environment and conditions. (i.e.: outside events)

             9.         Machines, Tools, Instruments, Equipment and Materials Used

                         This position must be familiar with the use of various communication modes such as pagers, handheld computers, two way radios, and cell and satellite phones. Employee will be responsible for all management support duties associated with this position.  This position will also be familiar with the use of audiovisual equipment (TV, VCR, slide projector, overheads), calculator, camera, brochures, handouts and other materials for portable display exhibits and presentations.

             10.       Visual Attention, Mental Concentration and Manipulative Skills

 Mental concentration is needed to design, implement, analyze, and evaluate the various activities for the COVID-19 Community Testing and Engagement Project.  Mental and visual attention is needed while working with the citizens of Wayne County and the community stakeholders to ensure buy-in and community participation.   Employee must be able to work with a variety of internal and external groups.  Information must be accurate and understandable.  Must be able to communicate and work with people on all educational levels.  Must be able to speak effectively and stimulate interest and cooperation among various community groups.

             11.       Safety for Others

                         This position must exercise extensive safeguards in their work to avoid indirectly endangering staff, volunteers, and the citizens by failing to properly conduct evaluations and assessments.  To ensure the safety for others this position must ensure public health interventions and infection control practices must be followed at all times.  

             12.       Dynamics of Work

                         Employee in this position must be extremely flexible, and must be prepared to adjust to sudden changes that might require complex decision-making and response.  Work activities are varied, complex, and subject to periodic changes.  The employee has considerable contact with health professionals, community leaders, groups, and citizens and must be able to adapt to all types of personalities in relating to each situation.  Because of the nature of the COVID-19 Community Testing and Engagement Project, the Health Services Coordinator must be comfortable in working with all kinds of groups and must be able to effectively communicate at a variety of levels.  This position must constantly assess effectiveness of strategies in order to assure program objectives are being met.  The Health Services Coordinator must be able to establish resources in community which help facilitate needs of the COVID-19 Community Testing and Engagement Project and other projects related to COVID-19 as they evolve.

 III.       Knowledge, Skills, & Abilities and Training & Experience Requirements

             A.        Knowledge, Skills and Abilities

                         Extensive knowledge of the organization and program of services available in a local health department,

                        Considerable knowledge of the principles and practices of public and business administration.

                        Knowledge of social and economic factors in the community.

                        Ability to interpret and apply federal, state and local laws, rules and regulations applicable to the area in which assigned.

                        Ability to counsel, guide, assign, and supervise the work of others.

                        Ability to present comments clearly and concisely in oral or written form.

                        Ability to deal tactfully with the public and to exercise good judgment in appraising situations and making decisions.

             B.         Acceptable Training and Experience

                         Graduation from an accredited four year college or university.  Five years of paid employment in an administrative, supervisory, or consultative capacity including three years in a public health or mental health program.

                         Additional Training/Experience

                         Equivalent Training and Experience

             C.        License or Certification Required by Statute or Regulation

I.          A.        Primary Purpose of Organizational Unit

                        The Wayne County Department of Health is the County government’s principal agency for protecting the health of all citizens and providing essential public health services, especially for those who are least able to help themselves.  The Wayne County Health Department is responsible for managing programs that cover a vast spectrum of activities that impact public health outcomes for citizens of all ages and socio-economic backgrounds.

            B.        Primary Purpose of Position

                        The primary purpose of the Health Services Coordinator is to formulate, recruit community stakeholders, organize, and direct the COVID-19 Community Testing and Engagement activities for the Health Department.  This position is to provide a vital health service to the community and to work with the Community Partner contractor(s) to encourage community participation in the project.

            C.        Work Schedule

                        Employee works 40 hours per week which includes:  Monday through Friday from 8:00 a.m. - 5:00 p.m.  (With one hour daily for lunch). May require some work after 5:00 p.m. and on weekends in providing special community projects related to COVID-19.  Work outside the standard 40 hour week will require prior approval in writing by Health Director.  These hours will be flexed within the week so as not to exceed working a total of 40 hours each week. 

In the event of an emergency, must be available for call in during and throughout a declared emergency, Public Health event, and /or preparedness exercise as designated by the Health Director or County Manager.

            D.        Change in Responsibilities or Organizational Relationship


II.         A.        Description of Responsibilities and Duties                Method Used (Check One)

                                                                                                      

                                                                                                Order of Importance ___x____    

                                                                                                Sequential Order ______

                        Place an asterisk (*) next to each essential function.  (See instructions for complete explanation.)  Please note percentage of time for each function.

No.      %

*           90%     Project Planning, Community Outreach, and Coordination

1.           This position will be responsible for community outreach and engagement to encourage community participation by local stakeholders and residents into the COVID-19 Community Testing and Engagement Project and other COVID-19 related activities.  Continue to recruit new stakeholders in the whole of Wayne County around COVID-19 response activities. 

2.           This position will formulate, organize, recruit participation, and direct the COVID-19 Community Testing and Engagement Project and coordinate multiple components of COVID-19 response activities.

3.           Designs and implements presentations for public, private and community-based organizations to engage and encourage participation and improve COVID-19 information and education to develop community relations between Wayne County stakeholders and the Wayne County Health Department.  Identifies issues, develops, and implements strategies to obtain community awareness, participation, and support.

4.           Work includes administrative direction and coordination of the activities and work of staff members, key stakeholders, and community volunteers in the various disciplines delegated to provide specialized services in the implementation and effectuation of the COVID-19 Community Testing and Engagement Project.  General administrative supervision is received from the Health Director or their designee.

5.           Makes appropriate studies throughout the community (Wayne County) to ascertain the testing needs and solicits cooperation, recommendations for testing sites and for developing new or improvement of existing services concerning COVID-19.

6.           Identifies community and agency resources for COVID-19 health services, determines the type of service rendered and enlists cooperation and involvement from the community regarding COVID-19 that ensure health and health access for the citizens of Wayne County.

7.           Acquaints the public and community agencies with the aims of the COVID-19 Community Testing and Engagement Project and seeks acceptance and support from any community stakeholders or volunteers who may contribute to its success.

8.           Makes monthly evaluations of the project, prepares reports of its operation and achievements, and develops guidelines to be used by other health departments in establishing similar projects.

           *           10%     Other

1.           Work with the Health Director, Program Managers, and Community Partner contractor(s) in planning, updating, and presenting information as it relates to the COVID-119 Community Testing and Engagement Project and other COVID-19 projects as they evolve.  Participate as a team member as needed.

2.           Complete required annual Staff Development training and review all required policies by the end of each fiscal year.

3.           Complete assigned duties related to Bioterrorism and Emergency Preparedness activities.

4.           Attend job-related trainings, in-service programs, workshops and conferences as approved by the Health Director.

5.           Performs other duties as assigned by the Health Director or their designee. 

II.         B.         Other Position Characteristics

                        1.         Accuracy Required in Work

                                    The employee is required to give accurate information.  In addition, the employee is required to accurately assess health needs of the citizens and appropriately address the needs in order to reduce the incident of health problems or relative behavior.  The employee must be able to disseminate information in an appropriate and timely manner being mindful of the groups or individuals being addressed.

                        2.         Consequence of Error

                                    Errors could result in an overestimate or underestimate of the risk and result in inappropriate treatment, remediation and investigation measures being taken.  Failure to perform the job effectively can result in confusion, inadequate public health response and potentially result in unnecessary morbidity and mortality in the COVID-19 pandemic or other bioterrorism incident. 

                        3.         Instructions Provided to Employee

                                    Work is performed primarily under the direction of the Health Director, although is expected to be able to direct and lead efforts with limited supervision. Major decisions are discussed with the Health Director and Medical Director and may ultimately be discussed through the Senior Management Team in order to achieve desired results.

                                    Regular meetings and briefings are held with the employee to assure strategies are appropriate and that the COVID-19 Community Testing and Engagement Project is in line with the Grant requirements and meeting the needs of the Wayne County citizens and the Health Department.

4.                Guides, Regulations, Policies and Reference Used by Employee

1.      Health Education Guide for Local Health Departments in N.C.

2.      Wayne County Health Education Policies and Procedures Manual

3.      Wayne County Health Department General Administrative and Personnel Policies

4.      Public Health laws and standards

5.      Product Inserts from kits and reagents used in testing

The rules, policies and procedures of the health department will govern this position on a day-to-day basis.  Adherence to State Contract Agreement guidelines is expected.  Other materials and resources may include, but are not limited to: N. C. Communicable Disease Regulations, medical and technical textbooks and journals, materials received at local and national professional meetings, and workshops; appropriate safety manuals and infection control guidelines; up-to-date web-based material