Employment Center

Alliance Staffing Job

Processing Assistant III- Dental

Burlington, NC (Alamance County)

Posted 11/19/2020



November 19, 2020


JOB TITLE:                              Contract Processing Assistant III - Dental

SALARY:                                  $12.00 per hour

FRINGE BENEFITS:                Available for purchase through contract agency if desired.


TYPE POSITION:                   Contract:  40 hours per week.  Length of contract work is up to 3 months with the possibility of extension.

LOCATION:                              Burlington, NC

CLOSING DATE:                    November 30, 2020


Job Purpose: The primary purpose of this position is to provide exceptional customer service with positive attitude while performing a number of medical office tasks for dental clinic.


·        Answer multi-line telephone and direct calls appropriately

·        Schedule patient appointments via telephone and/or in-person interactions

·        Welcome and greet patients and visitors and provide direction/way-finding assistance

·        Check-in/register patients for dental clinic appointments

·        Collect patient fees/copays for dental clinic services

·        Work with paper and electronic medical records following HIPAA guidelines and agency confidentiality and medical records policy/procedures

·        Retrieving patient records and ensuring patient completes proper paperwork.



·        Accountability - Ability to accept responsibility and account for his/her actions.

·        Accuracy - Ability to perform work accurately and thoroughly.

·        Communication, Oral - Ability to communicate effectively with others using the spoken word.

·        Communication, Written - Ability to communicate in writing clearly and concisely.

·        Compassion - Ability to show kindness, empathy and genuine care.

·        Honesty - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.

·        Integrity – Trustworthiness to a degree that one is incapable of being false to a trust, responsibility or pledge

·        Judgment – Ability to use good judgment and discretion as it relates to following policies and procedures.

·        Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities. 

·        Teamwork – Ability to work with others successfully and productively for the common cause and desired end goal.




·        Ability to communicate effectively with adults/children in person and by telephone.

·        Ability to process and maintain documents and reports.

·        Knowledge of office practices and modern office equipment.



MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:  Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.


NECESSARY SPECIAL QUALIFICATIONS:  N.C. driver's license and have access to a personal vehicle.


PREFERRED QUALIFICATIONS:  At least one year of experience working in a medical office setting; fluent in English and Spanish, both oral and in writing.


N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands

Stand    F
Walk     O
Sit         F
Manually Manipulate    C
Reach Outward     F
Reach Above Shoulder     O
Climb     O
Crawl     O
Squat or Kneel    O
Bend      O

10 lbs or less   O
11-20 lbs.    O
21-50 lbs.    O
51-100 lbs.   O
Over 100 lbs.   N


12 lbs or less   F
13-25 lbs.    O
26-40 lbs.   O
41-100 lbs.   O

Other Physical Requirements
•Vision (Near, Distance, Peripheral)



(This position needs to be noted on candidate's application)