Employment Center

Alliance Staffing Job

Social Worker II

Fayetteville, NC (Cumberland County)

Posted 04/07/2021

NCAPHA is actively recruiting for a contract Social Worker II to be placed at the Cumberland County Health Dept. in Fayetteville.

Temporary Social Worker Job Description

1.        A.     Primary Purpose of Organizational Unit:
Provide care coordination and case management services to homeless or unsheltered populations in Cumberland County through screening, assessments, education, referral, follow-up, community outreach and collaborations for clients.  

B.    Primary Purpose of Position:

This position provides care coordination case management services and education to homeless or unsheltered Cumberland County residents who are at high risk for exposure or severe illness from COVID-19 and are temporarily housed in a hotel with the goal of moving client to permanent housing, addressing health needs, and continuity of public health, health, and social services.


C.         Work Schedule (i.e. Mon-Fri, rotating shifts, etc.)
Typically Monday – Friday, with some flexibility to meet the needs of the program requirements.


Employee is subject to be called upon anytime to help the agency respond to a public health emergency which may include, but is not limited to, outbreak investigations, staffing mass dispensing or immunization clinics, providing disaster relief, or other incidents (man-made or natural and intentional or non-intentional) as they arise, or any public health response requested by the Health Director.

D.        Normal Work Hours (i.e. 8:00 – 5:00 pm, etc.)

Forty (40) hour work week, 8:00 a.m. – 5:00 p.m. Flexible scheduling is implemented if extra hours are accrued on any workday.




Carry a caseload of individuals and/or families that are homeless or unsheltered and are temporarily housed in a hotel due to the COVID-19 pandemic. Provide a combination of case management and social work assessment to help patients and families manage health, housing, transportation, etc. needs.  Communicate daily with individuals and families regarding their cases.

Provide referrals to external community agencies for high-risk or high-need clients. Employee takes a lead role in coordinating all plans and resources for these clients. Make and follow-up on referrals to medical facilities, social service agencies, transportation services, etc. when needed and agreed on by the patient or family. Connect families without a medical home to a primary care provider. Follow up with patients and families in person or virtually (telephonically or video). Agency goals and patient care goals are understood. Employees will frequently have to make short-range plans and changes to meet client and program needs.

Maintain records of client case management by documenting case plans and visits

Coordinates with community and partner agencies to assure delivery of food to homeless and unsheltered individuals that are temporarily housed in the hotel

Document the current census of individuals residing in the hotel. In a timely manner, complete and share a weekly spreadsheet documenting the weekly census of individuals at the hotel.

Assist Emergency Management in coordinating transportation to and from the hotel for high risk individuals.

Collaborates with case managers from other external social service agencies, but does not duplicate case management services.


Other duties as assigned

This job description in no way implies that the duties listed here are the only ones the employee can be required to perform. The employee is expected to perform other tasks as directed by their manager or supervisor.

2.        Variety and Purpose of Personal Contacts:

Employees have contact with a patient population in an assigned area which might not be familiar with public health standards and programs. Communication with patients must demonstrate sensitivity to the person’s culture, economic challenges, and other vulnerabilities, and must also recognize each patient’s strengths and abilities.  Work requires that employees work in cooperation with the patient, patient’s family (particularly in homes, schools, and other community settings), and other health department staff to assess the patient’s health status and needs and assist in providing the services needed in order to maintain or improve their health. Patient education and counseling are important components of this service delivery. Employees may refer clients and families to a variety of services to meet financial, psychological, emergency care, emotional or other needs. The employee must also be aware of health trends and practices that are pertinent to the population of patients served.

The position will have periodic exposure to hazards in the field (driving, rural or inner-city settings, inclement weather, and clients) which include transporting self to home visits, , walking, bending, climbing stairs, lifting and using physical manipulative skills to operate equipment and to a lesser degree in clinic settings. They might be exposed to blood borne pathogens, infectious diseases, angry or disruptive patients and those with mental health conditions and diagnoses.

3.        Work Environment and Conditions:

Involves use of office equipment such as computers, telephones, printer, fax machine, calculator, vehicle and PPE

4.        Dynamics of Work:

Must be able to establish rapport with clients, family members, professionals and community leaders. Must be flexible, motivated and able to motivate others. Often review and assess complex or potentially complex conditions, taking into account both the physical aspects of the issue and the impact of other factors such as patient or family strengths and resources, income, culture and family dynamics in order to help families develop and implement a usable plan of care. Must represent the agency in a professional manner. Must demonstrate a pleasant, friendly, helpful, courteous and approachable demeanor with staff clients and other agencies. Must be able to work successfully in group and teamwork setting.


Considerable knowledge of and skill in social work and case management principles. Requires solid understanding of public health issues. Must be familiar with effective counseling and crisis intervention strategies for disadvantaged and diverse client populations. Must have ability to apply social work principles and must have a working knowledge of current social and economic problems relating to the social work field and public health, including health disparities. Also must be familiar with available resources and organizations and the ability to coordinate these as needed. Also requires: ability to deal tactfully with others and to exercise good judgment in appraising situations and making decisions; ability to work in and maintain partnership with patients and with other service providers to elicit needed information; strong computer skills to accurately record assessments, interventions, care plans and other services rendered and to interpret and explain records, reports and medical instructions to allow communication of patient record documentation, and accessing of information; some ability to plan, coordinate, and supervise the work of others.


        B.     1.    Required Minimum Training:

Bachelor’s degree in social work from an appropriately accredited institution; bachelor’s degree in a human services field from an appropriately accredited institution and one year of directly related experience; bachelor’s degree from an appropriately accredited institution and two years directly related experience; or an equivalent combination of education and experience.

Ability to speak fluent Spanish preferred.   

Required to possess and maintain a valid North Carolina driver’s license. Must use and maintain a personal vehicle to perform the duties associated with this job.


Qualified candidates apply: