Employment Center

Alliance Staffing Job

Social Worker II

Monroe, NC (Union County)

Posted 10/30/2018



Job Title:      Social Worker II


Social Worker II provides Care Management services to Pregnant Medicaid recipients who are determined to be at risk for poor birth outcomes. The position functions within the Division of Public Health.  The Social Worker works with multidisciplinary teams consisting of physicians, nurses, therapists, nutritionists, and other health disciplines.




Pregnancy Care Management

Outreach: Refer Medicaid eligible pregnant women to prenatal care and Medicaid eligibility determination. Contact clients identified as being priority


Population Identification: Review all pregnancy risk screening forms received from Pregnancy Medical Homes and other referral sources such as non-Pregnancy Medical Homes prenatal care providers. Review data reports from Community Care Network for additional pregnancy risk status data.


Assessment and Risk Stratification: Complete Comprehensive Health Assessments on all clients with one or more priority risk factor. Establish processes to support the care management based upon risk stratification guidelines outlined in Standardized Plan for Pregnancy Care Management.

Interventions: Provide care management as outlined in the standardized plan based upon level of need. Develop patient – centered care plans and document. Identify local community resources to meet the specific needs of the client. Refer client for other needed services.


Collaboration with local network:

Care Manager will work closely with Community Care Partners of Greater Mecklenburg Care Managers to ensure program goals are met. Care Manager will review reports from CCPGM to determine which women are at greatest risk.



Care Manager will attend CMIS training, PCM care management training offered by the Division of Public Health and Community Care Network. Care Manager will attend continuing education as coordinated by Division of Public Health and Community Care Network.



            Care Manager is supervised by direct observation and utilization of CMIS 

Reports and Record/Data Review


Characteristics of Clients Served:

Caseload includes Medicaid, Medicaid eligible and Non-Medicaid eligible 

Pregnant / Postpartum Women on Medicaid / presumptive Medicaid.




Works with clients in the clinic setting, by phone, by home-visit and provider visits.

Home visits may result in exposure to hazardous road and weather conditions, undesirable/high crime areas, and hostile environments. 


A high level of accuracy and precision is required in the work of the social worker.  The patient assessment must be accurate and the plan of care appropriate to meet the needs of the patient.  All documentation must be precise and accurate.


            The exertion of moderate physical effort may be episodic.  Work includes periods of sitting, standing, driving a vehicle, and mobilizing to and within client's home.  Occasionally, the social worker may deliver food, clothing or medical supplies to the home.


Close visual attention is required in all phases of client assessment.  The social worker is expected to relate problems within the home environment to psychosocial impacts, which impede the patient's recovery. 


Intense mental concentration is required when working with difficult patients and/or their families in an effort to secure information to aid in establishing a care plan and making referrals to appropriate community resources.  During contacts with clients in the clinics, home, and via telephone are when concentration is most needed.


The Social Worker II must be aware of negligent, physically abusive and sexually abusive situations in order to safeguard the patient and/or family members.  In view of the type of information the SW II may encounter, efforts are required to ensure patient confidentiality as required by law.


Considerable knowledge of the skills in the application of social work theories, principles, practices and techniques employed in the provision of care within a medical model; considerable knowledge of available community resources; ability to plan and coordinate, to deal tactfully with others and to exercise good judgment in appraising situations and making decisions; ability to be flexible and to work well as a "team player", ability to communicate well verbally and in writing.


Social Worker II receives technical assistance through the use of technical manuals, various medical and social work journals and reference manuals, health data book, vital statistics data, and state and regional consultants provide technical advice.


SW II has contact with numerous local human service agencies and organizations including DSS, housing authority, United Way, Loaves and Fishes, Operation Reach out, CDSA, preschool interagency, etc.


SW II may also see other health department patients as referred by clinic staff.


Education and Experience:

Social Worker with a Bachelor or Master’s degree in social work from an accredited social work degree program. 


Special Requirements:

Must be fluent in Spanish and English. Must have a valid driver’s license and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy. Basic Computer skills are required including working with Word and Excel documents. 




Physical Requirements: Must be physically able to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions including computers, stethoscope, hemostat, IV pump, telephones, etc. Must be able to exert up to 50 pounds of force occasionally, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Light Work. Light Work usually requires walking or standing to a significant degree.


Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural or compositional characteristics (whether similar or divergent from obvious standards) of data, people or things.


Interpersonal Communication: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes giving instructions, assignments or directions to subordinates or assistants.


Language Ability: Requires the ability to read a variety of correspondence, reports, ordinances, forms, charts, etc. Requires the ability to prepare correspondence, reports, budgets, grants, requests for proposals, forms, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak before groups of people with poise, voice control and confidence.


Intelligence: Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions; to interpret a variety of technical instructions in mathematical or diagrammatic form; and to deal with several abstract and concrete variables.


Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages including engineering, legal, accounting and mapping terminology.


Numerical Aptitude: Requires the ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages.


Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing work under moderate stress when confronted with persons acting under stress due to decisions made regarding planning, growth, etc.


Physical Communications: Requires the ability to talk and hear: (Talking: expressing or exchanging ideas by means of spoken words. Hearing: perceiving nature of sounds by ear.) Must be able to communicate via telephone.